SurveySensum

JULY 12, 2019

Customer experience management is crucial for your business. In fact, if you ignore the significance of great customer experience in your business operations then you might have to pay a price by losing your customers. Future is demanding and present era is flooded with unstructured data from various online or offline sources!

Customer Retention 68

Customer Retention Customer Experience Management Customer Experience Unstructured Data 68

Customer Experience Matrix

MARCH 13, 2017

The paper also covered broader trends including: Unstructured data, which they saw as a potentially bottomless source of insight. What’s interesting is they didn’t suggest many operational uses for it. By contrast, traditional corporate data management is almost exclusively about business operations.

Unstructured Data 48

Unstructured Data Artificial Intelligence Customer Experience Gaming 48

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. While the cause of the high turnover rate is debatable, managers can help keep agents motivated via interactive, game-like principles in different contexts. Storyline: Gamification. 3. Gamification.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

InteractionMetrics

NOVEMBER 11, 2024

Key takeaways: NPS has become a gamed system: Companies often prioritize the score itself over genuine customer feedback, leading to data that’s not meaningful. Martha : Okay, I think in most cases, as a consumer you shouldn’t because I think it’s just a completely gamed system. Well, I mean, originally. Like, never.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52