ECXO

MAY 14, 2024

They allow businesses to show their human side—sharing successes, acknowledging failures, and engaging in real-time conversations. Artificial Intelligence (AI) and Machine Learning can analyze data to predict needs, offer support, and automate routine tasks, freeing humans to engage in more meaningful, creative, and strategic activities.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Qualtrics

APRIL 13, 2021

That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS. Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Zendesk

JANUARY 18, 2024

Transparent AI helps reduce biases to sustain fair results in business use cases. The legal Implications of AI involve ensuring that AI systems follow the rules and laws set by governments. For instance, if an AI-powered software collects personal information without proper consent, it can violate privacy laws.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SugarCRM

FEBRUARY 21, 2018

More precisely, AI’s role in CRM is one of more subtle influence, where it augments and complements business operations and a human’s skills so that the end product—the customer or user experience—is improved. It also supports the business’s growth through improved sales and service operations.

CRM 47

CRM Artificial Intelligence AI Machine Learning 47

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60