Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality 57

Hospitality Hospitality Healthcare CX 57

Intercom, Inc.

OCTOBER 29, 2019

Business Operations initiated segmentation because of its high priority and our mandate to catalyze collaboration and push progress. Other factors: For certain industries there may be other relevant segments – for example, disease or diagnosis in healthcare.

B2C 184

B2C Finance Engineering Healthcare 184

Ameyo Callversations

MARCH 25, 2021

It is advantageous because it involves a low cost of operations and it does not require maintenance as it is taken care of by your service provider. Private Cloud is a great fit for E-commerce, BPOs, Telemarketing, Travel & Hospitality, and various other verticals that deal with a large chunk of incoming calls.

E-commerce 64

E-commerce Hospitality Hospitality Healthcare 64

Confirmit

MARCH 22, 2020

The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. Desire to keep things as normal as possible (amidst so much uncertainty and doubt) reinforces the need to keep things operational. I think we all can agree these are trying times.

Customer Experience 52

Customer Experience Hospitality Hospitality B2C 52

Zendesk

MAY 3, 2021

Healthcare. Health, wellness, and medicine took center stage this year as healthcare companies and hospitals faced enormous pressure to adjust to the changing nature of the pandemic. 20 percent of healthcare companies saw their CX budget decrease this year, compared to 30 percent whose budgets increased.

CX 52

CX Entertainment Manufacturing Healthcare 52

Customer Experience Matrix

JUNE 17, 2019

From its initial base in retail and media, it has spread to new industries including travel, financial services, B2B, telecommunications, healthcare, and education. Other specialists now focus on mid-size or small businesses and in particular geographic regions. See this post for a deeper exploration of that scenario.)

Compliance 83

Compliance Engineering Start-ups Retail 83

SurveySensum

JULY 14, 2020

He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132