Lumoa

APRIL 17, 2018

Customer feedback in employee training One more company, that operates in the healthcare industry, wanted to inject the voice of customer into its daily operations. When developing new services, the company took all the learnings from impact drivers analysis into their innovation processes. Will you be one of them?

Customer Feedback 110

Customer Feedback Healthcare Customer Satisfaction NPS 110

Zendesk

MAY 3, 2021

The rapid acceleration of digital transformation in retail has revealed that many innovations we’ve become familiar with, like click and collect personal shopping, and proactive outreach, have fundamentally changed various aspects of consumer behavior. Healthcare. Check out our whitepaper on CX in healthcare.

CX 52

CX Entertainment Manufacturing Healthcare 52

SurveySensum

JULY 14, 2020

She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

FEBRUARY 22, 2024

The advent of IP PBX telephony systems has revolutionized the way MSPs run their business operations and provide customer support to their clients. More Focus on Innovation: When businesses outsource their IT services to MSPs, they can focus more on their core areas and be more innovative.

Innovation 52

Innovation Technology Technology Gaming 52

Hodusoft

JULY 16, 2021

HoduCC call and contact center present an innovative solution for call centers and contact centers, which can be customized as per the business needs and industry standards. . Understanding the needs of customers, HoduCC has ingrained work from home tools for continuity in business operations and seamless customer support. .

Contact Center 52

Contact Center Social Media CRM Omnichannel 52

Lumoa

APRIL 28, 2024

Qualtrics launched their generative AI XM/os2 in 2023 and announced that they are investing $500 million in AI innovation over the next four years. When it comes to compliance, GDPR is especially important if you are operating within the European Union.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Qualtrics

JUNE 6, 2019

He’s the author of Grow: How Ideals Power Growth and Profit at the World’s Greatest Companies and Unleashing the Innovators: How Mature Companies Find New Life with Startups. He’s currently the president of his own consulting group and a professor at Northwestern’s Kellogg School of Management.

Transportation 33

Transportation Entertainment Sports Social Media 33