Customer Experience Matrix

JUNE 17, 2019

The cloud services vendors are starting that climb, adding cloud connectors, data transformations, in-database analytics, machine learning, and reporting tools. From its initial base in retail and media, it has spread to new industries including travel, financial services, B2B, telecommunications, healthcare, and education.

Compliance 83

Compliance Engineering Start-ups Retail 83

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. It’s even used by healthcare professionals for high-quality medical imaging and radiology.

AI 52

AI Machine Learning Artificial Intelligence ML 52

Zendesk

JANUARY 18, 2024

For example, using AI in healthcare can help doctors make accurate diagnoses faster or suggest personalized treatments. With machine learning (ML) , AI should learn from its mistakes and improve over time, while businesses should take suitable corrective actions to prevent similar errors in the future.

AI 52

AI Artificial Intelligence Legal Machine Learning 52

SurveySensum

DECEMBER 24, 2024

Analyze and identify top customer complaints and sentiments and recurring patterns, automatically using machine learning and AI-enabled text and sentiment analytics. Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. Qualtrics Remember SAP?

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 28, 2024

Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. When it comes to compliance, GDPR is especially important if you are operating within the European Union. You can ask Athena questions and get quick answers.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JULY 14, 2020

Ingrid Lindberg has over 20 years of experience in creating industry-changing and award-winning customer experience strategies for Finance, Retail, and Healthcare industries. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer. She is a sought after keynote speaker and coaches the C-Suite leaders and firms.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

APRIL 9, 2025

They go beyond basic natural language processing (NLP) and use: Machine learning (ML): AI agents continuously learn from interactions, improving over time without needing manual updates. That means less manual work, fewer mistakes, and faster resolutions, whether for customers, employees, or business operations.

AI 52

AI ML E-commerce Machine Learning 52