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Generative AI uses machine learning (ML) algorithms to analyze large data sets. It can also be customized, making it easy for businesses to apply AI how they prefer. In addition to our core ML/AI capabilities, Zendesk AI delivers GenAI that includes: Generative AI for agents that supercharges agents’ skill sets.
For example, using AI in healthcare can help doctors make accurate diagnoses faster or suggest personalized treatments. With machine learning (ML) , AI should learn from its mistakes and improve over time, while businesses should take suitable corrective actions to prevent similar errors in the future.
They go beyond basic natural language processing (NLP) and use: Machine learning (ML): AI agents continuously learn from interactions, improving over time without needing manual updates. Similarly, in healthcare, an AI agent can access the latest medical research, patient history, and diagnostic guidelines to provide accurate suggestions.
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