Zendesk

MAY 3, 2021

Manufacturing. As manufacturing adopts new technologies and channels over legacy software and old habits, CX is becoming a high priority: 44 percent have seen 2020 CX budgets increase, compared to 33 percent that reported budget decreases. How should manufacturers invest in CX? Check out our whitepaper on CX in manufacturing.

CX 52

CX Manufacturing Entertainment Healthcare 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Other industries, such as B2B, manufacturing, and engineering, leverage AI for workflow automation.

AI 52

AI Sales Artificial Intelligence ML 52

SugarCRM

AUGUST 19, 2020

Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. I think it’s widely acknowledged that the hospitality industry, and in general, that the Ritz-Carlton Hotel Company is a leader in systematizing and sustaining an exceptional customer service experience.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Claire Boscq-Scott – Global CX Guru, Keynote Speaker, Business Consultant. He specializes in customer service, customer experience, company culture, and hospitality.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132