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Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. I think it’s widely acknowledged that the hospitality industry, and in general, that the Ritz-Carlton Hotel Company is a leader in systematizing and sustaining an exceptional customer service experience.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. He has over 25 years of experience with expertise in Business Transformation, Customer Experience, and Retail/Hospitality. Website : [link]. LinkedIn : [link]. Website : [link].