Business Operations, Hospitality and Washington

How to Improve Healthcare CX: Lessons from a CXO and Hospitality Veteran

Customer Bliss

JUNE 20, 2018

What happens when one moves from hospitality to healthcare? Shawn Smith is a Chief Experience Officer at MedStar Washington Hospital Center. With a background in hospitality, working in casinos, I chat with Shawn about his transition from hospitality to healthcare. Expand the Horizon of Helping People.

Hospitality

Hospitality Hospitality Healthcare CX

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

She is also a Keynote Speaker, Coach, Podcaster, Blogger, Forbes Contributor, Host of “Women Leaders Making A Difference” community, and founding CX Board Member and Advisor at George Washington & Seton Hall University. He specializes in customer service, customer experience, company culture, and hospitality.

Customer Experience

Customer Experience CX E-commerce Social Media

Tech Customer Success

How to Improve Healthcare CX: Lessons from a CXO and Hospitality Veteran

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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