Intercom, Inc.

MARCH 26, 2020

By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations. In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5.

Non-Profits 192

Non-Profits Hospitality Hospitality Engineering 192

ECXO

MAY 14, 2024

H2H interactions build trust, as businesses are seen as more than just entities but as communities of people working towards shared goals. Adaptability and Innovation: H2H encourages businesses to view their operations from a more human-centric lens, leading to innovative solutions tailored to real human needs and desires.

B2C 156

B2C B2B Artificial Intelligence Non-Profits 156

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Customer Bliss

JULY 19, 2016

The idea of ‘customers as assets’ moves you towards a simple, non-refutable measure of if you did, or did not, earn the right to customer-driven growth. Lest you think this is all about for-profit work, it’s not. However, many businesses operate according to a quarterly cycle. That does take time.

Non-Profits 51

Non-Profits Start-ups Business Operations Innovation 51

MattsenKumar

SEPTEMBER 21, 2023

The Meteoric Rise of Speech Analytics The gradual rise in customer expectations has driven businesses to invest in innovation like Speech Analytics lately. Reinforcing Compliance and Quality Measures Non-compliance can be costly in regulated industries. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

FEBRUARY 9, 2024

Every business operates within the context of the marketplace. It is, therefore, important for businesses to continuously study and understand the market. If you plan to incorporate market research into your business operations and decision-making processes, read below for our seven helpful tips.

Non-Profits 52

Non-Profits Finance Government Start-ups 52