SurveySensum

MARCH 5, 2025

It goes beyond just converting speech to text – it adds context, detects sentiment, and derives meaning using AI and machine learning. For example , a retail company used call center text analytics to detect frequent complaints about delayed refunds, allowing them to proactively update customers and reduce repeat calls.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

MAY 14, 2024

Is your database the powerhouse of your business operations? The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. Incorporating predictive analytics means your database isn’t solely operational—it’s strategic.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

Lumoa

APRIL 28, 2024

Medallia ’s AI feature is called ‘ Ask Athena ‘ and uses machine learning to discover data trends such as sudden increases in negative customer feedback. When it comes to compliance, GDPR is especially important if you are operating within the European Union. You can ask Athena questions and get quick answers.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. Learn More about the role of AI in CX. Why is NPS ® going up or down?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Zendesk

NOVEMBER 3, 2023

Generative AI uses machine learning (ML) algorithms to analyze large data sets. That means you can feed artificial intelligence a bunch of existing information on a topic, so it can learn and find patterns and structures. How does generative AI work? Generative AI can also adapt to context and produce unique, creative content.

AI 52

AI Machine Learning Artificial Intelligence ML 52

SugarCRM

MAY 30, 2024

This integration is not just about data, it’s about how your business can leverage this data to stay ahead in today’s fast-paced market. Businesses today face many challenges, and sales processes are a central point of all business operations.

Sales 26

Sales Predictive Analytics Machine Learning CRM 26