Customer Experience Matrix

JUNE 2, 2016

Its self-description is “the first unified platform for orchestrating business operations”. So although they see themselves as enabling all kinds of business processes, I think it’s fair to view them largely in the context of customer management. But there’s no predictive analytics, content creation, or message execution.

Predictive Analytics 63

Predictive Analytics CRM Engineering Business Operations 63

CommBox

DECEMBER 6, 2023

Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Why are your customers turning away from you? Why is the retention of your customers so high/low?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SugarCRM

JANUARY 30, 2025

Sugar helps thousands of businesses to empower sales, service, and marketing teams do more with less, which is resulting in customer lifecycle growth, market share expansion, reduction in churn and productivity gains through automation and consolidation. Its a Wrap!

CRM 26

CRM ML Predictive Analytics Data Entry 26