Callminer

SEPTEMBER 14, 2020

“A business analyst can help call center operations in a number of ways, including…”. Obtaining the proper software, developing metrics that the call center operators would be evaluated by and helping improve the customer experience by analyzing some of the main complaints and what responses work well and which ones do not.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. It depends.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Fonolo

NOVEMBER 17, 2020

According to the State of Customer Service , customer experience leaders’ main objective will be to deliver an ‘effortless’ multi-channel experience. While cost reduction is typically the main factor when investing in an enterprise solution – it’s no longer the sole motivator for moving to Contact Center as a Service (CCaaS).

Contact Center 176

Contact Center CX Social Media Omnichannel 176