Comm100

SEPTEMBER 28, 2021

Lake Michigan Credit Union – Improving Member Support with Live Chat & Chatbot . Founded in 1933, Lake Michigan Credit Union (LMCU) is one of the largest credit unions in the United States, with more than half a million members. Nate Knox, Applications Support, Lake Michigan Credit Union. Business Operations Manage, Fitbit.

Customer Service 96

Customer Service AI B2C Technology 96

Comm100

FEBRUARY 9, 2021

Business Operations Manager at Fitbit Health Solutions. Lake Michigan Credit Union – Boosting member engagement. As a credit union, Lake Michigan Credit Union’s (LMCU) goal is to improve the lives of their members. When we’re more responsive, we’re a lot more likely to close the deal, and do it faster too.”

Sales 62

Sales Social Media Manufacturing Customer Satisfaction 62

Comm100

SEPTEMBER 22, 2021

With digital processes replacing analogue ones, digital transformation in CX allows you to analyze customer communications and gain insights to shape customer support and business operations. Through analysis of live chat and social interactions, it’s possible to understand how and why your customers are finding your business.

Customer Service 70

Customer Service Social Media Omnichannel Technology 70