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BusinessOperations Manager at Fitbit Health Solutions. Lake Michigan Credit Union – Boosting member engagement. As a credit union, Lake Michigan Credit Union’s (LMCU) goal is to improve the lives of their members. When we’re more responsive, we’re a lot more likely to close the deal, and do it faster too.”
Adopting an omnichannel customer service strategy allows you to choose which channels customers can contact you through and consolidates support in one place. Through analysis of live chat and social interactions, it’s possible to understand how and why your customers are finding your business. live chat, social media, SMS, email, etc.)
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