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Generative AI uses machine learning (ML) algorithms to analyze large data sets. It can also be customized, making it easy for businesses to apply AI how they prefer. In addition to our core ML/AI capabilities, Zendesk AI delivers GenAI that includes: Generative AI for agents that supercharges agents’ skill sets.
In addition to these from proactive alerts, Sugar will leverage ML and AI to accelerate sales processes through guided selling playbooks, improve customer engagement through richer data segmentation and reduce cost to serve and time to resolution for customers. Its a Wrap!
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