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Sentimentanalysis AI analyzes customer text or speech to gauge emotion and tone, categorizing interactions as positive, neutral, or negative. Machine Learning (ML) Uses algorithms to analyze data, identify patterns, and improve performance or make predictions without being explicitly programmed.
It overly inflates expectations and distracts from the precise way ML will improve businessoperations,” writes Eric Siegel in the Harvard Business Review. Natural language processing in particular enables sentimentanalysis, entity recognition, text classification, and topic modeling.
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