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Key Features Its textanalytics features automatically tag and segment customers based on their feedback. The tool’s advanced analytics capabilities help identify growing trends and patterns in customer behavior. The capabilities include textanalytics , predictive analysis, and trend analysis.
It overly inflates expectations and distracts from the precise way ML will improve businessoperations,” writes Eric Siegel in the Harvard Business Review. AI software salespeople often tell Customer Experience Directors they MUST buy an AI-powered textanalytics solution to understand their data.
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