Remove Business Operations Remove Mystery Shopper Remove Mystery Shopping
article thumbnail

Customer Experience Management: An Exclusive Interview with Micah Solomon

SugarCRM

Above and beyond, outside of your typical operating zone is “helping when you can’t help.”. Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. You go above and beyond to help a company, including going in hands-on as an undercover mystery shopper. .