Lumoa

DECEMBER 18, 2017

More and more companies put a customer at the centre of their business operations. Customer experience and engagement are already changing the way businesses work covering larger and larger industries. Text and voice analytics dive deep into that and essentially, if you wish, create a score based on how customers actually felt.

Text Analytics 102

Text Analytics Customer Experience Net Promoter Score Customer Journey Map 102

Lumoa

FEBRUARY 9, 2023

Employee Net Promoter Score (eNPS) Employee Net Promoter Score (eNPS) is a customer experience strategy used to measure employee satisfaction and loyalty. There’re different metrics used today and it is important to understand the needs of your business. A company usually follows a set of KPIs.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. There're different metrics used today and it is important to understand the needs of your business. The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

DECEMBER 2, 2021

What is a good Net Promoter Score? Factors that influence Net Promoter Score benchmark. To get a brief idea of where your business stands in terms of NPS, you must know the industry benchmark. What is a good Net Promoter Score? Use your previous NPS score as a benchmark.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

SEPTEMBER 20, 2024

HubSpot NPS stands for Net Promoter Score integrated with HubSpot’s CRM platform. Benefits of Integrating HubSpot with NPS Tools Integrating HubSpot with NPS tools offers several benefits that can enhance your understanding of customer feedback and improve your business operations. What is HubSpot NPS?

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. There're different metrics used today and it is important to understand the needs of your business. The Net Promoter Score is often called " The Only Number You Need to Grow ".

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Retently

FEBRUARY 9, 2024

Essentially, they aim to uncover how it has changed the customer’s life or business operations. One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93