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Ensuring Intercom’s business continuity during uncertain times

Intercom, Inc.

By taking this deliberate path to working in a remote environment, we have minimized any potential impact to our employees and our business operations. In addition to our temporary work-from-home policies, we suspended business travel and visitors to our offices beginning on March 5.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

With more than 15 years of experience in business, finance and accounting, Smitha is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit. Contact Rate.

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The Evolution of Business Relationships: Not B2B nor B2C, but H2H

ECXO

Feedback Loops: Creating mechanisms for regular feedback from customers, employees, and partners helps businesses stay aligned with human needs and expectations. Ethical Considerations and Social Responsibility In today’s world, the expectations from businesses have evolved beyond just generating profits.

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8 Customer Service Networks You Need to Follow in 2019

Fonolo

The Council provides brands with a measurable, up-to-date foundational framework that ensures both employees and operations are up to snuff and aligned with larger business goals. To learn more about membership, take a look here.

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Extended Enterprise Learning: What it can do for a Business Ecosystem?

ProProfs

In today’s competition-driven business environment, every company aims to develop a long-lasting relationship with the customers. According to Brandon Hall Group’s 2017 research , learning for non-employees accounts for over half of learning and over 50% of businesses have found enterprise learning efforts to be effective.

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21 Business Analysts & Call Center Leaders Reveal the Optimal Role of the Business Analyst in Call Center Operations

Callminer

Business analysts are involved in activities such as relationship building, process evaluation, requirements gathering, process improvement, scope definition, requirements documentation, non-technical and technical design, scope management, project support, charting future direction and road mapping. Natalya Bucuy. helpsquadusa.

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Customers As Assets: Getting there quickly

Customer Bliss

The idea of ‘customers as assets’ moves you towards a simple, non-refutable measure of if you did, or did not, earn the right to customer-driven growth. Lest you think this is all about for-profit work, it’s not. However, many businesses operate according to a quarterly cycle. That does take time.