Lumoa

FEBRUARY 9, 2023

We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. No doubt, omnichannel communication is a definite megatrend of the customer experience in the next years.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Execs In The Know

FEBRUARY 7, 2025

Our AI-powered revenue generation solutions are designed to enhance your business operations by providing access to specialized expertise and advanced technology. Our comprehensive services include omnichannel strategy development and high-impact sales solutions tailored to your specific needs.

Sales 52

Sales CX Social Media Healthcare 52

Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel.

Contact Center 561

Contact Center Non-Profits Compliance Education 561

Comm100

SEPTEMBER 13, 2021

More flexibility in business operations. Especially today, when the global pandemic has accelerated change among businesses and customers alike, the potential benefits of digital transformation are incredibly high. Consolidation of channels and data through connected omnichannel software. Improved efficiency of processes.

Customer Service 98

Customer Service Social Media Omnichannel Technology 98

Hodusoft

FEBRUARY 19, 2025

Top 7 Tips for Reducing Wait Times in Microfinance Read More Benefits of Reducing Average Wait Time in a Call Center Reducing average wait time in an organization has a ripple effect that positively impacts various aspects of both customer experience and business operations. Here are some key benefits: 1.

Healthcare 52

Healthcare Contact Center E-commerce Customer Satisfaction 52

Intercom, Inc.

MARCH 30, 2022

Go omnichannel with both web and mobile surveys: Intercom supports sending surveys seamlessly across web and mobile, or outside your product via mobile push and email if needed. Survey while staying on-brand: Customize your surveys to match your brand’s look and feel for a truly hallmark experience.

Omnichannel 129

Omnichannel NPS Start-ups Customer Relationship 129

Hodusoft

SEPTEMBER 16, 2022

Therefore, automatic provisioning makes the process faster and easier, adding to the convenience of your business operations. Therefore, businesses can enjoy a more secured IP PBX system with automatic IP provisioning phones. . Improves business operation visibility. How does auto provisioning IP Phones work?

Business Operations 98

Business Operations Omnichannel Engineering Sales 98

SurveySensum

MARCH 5, 2025

By analyzing omnichannel feedback , you can: Identify common issues customers face across different touchpoints. Be Predictive, Not Reactive Most businesses operate reactively, addressing customer issues only after they arise. Uncover recurring pain points that need immediate attention.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Hodusoft

MAY 26, 2022

We feel a sense of pride for having our name listed on the platform as one of the top-rated products,” said Kartik Khambhati, Co-founder & Chief Business Development Office at HoduSoft. . As a next-gen technology, it has earned the reputation as a leading omnichannel contact center with a wide array of features.

Contact Center 98

Contact Center Business Operations Omnichannel Innovation 98

Intercom

APRIL 26, 2022

Maintain an omnichannel customer experience. Surveys happen in context (as the user is engaging with your product or service), creating a real-time feedback loop, where customer input continuously optimizes how the business operates and expands. Maintain an omnichannel customer experience. Supercharge your support.

E-commerce 109

E-commerce Customer Experience Social Media Omnichannel 109

Intercom, Inc.

MAY 18, 2022

This feedback allows you to continuously optimize how your business operates in simple and efficient ways – from lead capture through to onboarding, NPS®, product feedback, and churn. Implement Intercom Surveys to drive truly personalized customer experiences.

E-commerce 217

E-commerce Touchpoint Sales Start-ups 217

Hodusoft

SEPTEMBER 14, 2022

Multi-tenant PBX software has come up as a reliable business communication tool for companies that have multiple branches spread over different geographical locations. It helps in leveling up business operations to boost revenue. In this blog, we will discuss 7 ways how multi-tenant software adds value to your business.

Business Operations 96

Business Operations Contact Center Customer Satisfaction Omnichannel 96

Hodusoft

AUGUST 24, 2022

Using a VoIP system, businesses can take advantage of features such as VoIP conferencing, which allows multiple users to participate in a conference call using their VoIP phones. By taking advantage of these features, you can reduce your overall phone bill and enhance the omnichannel customer experience. . Scalability.

Omnichannel 98

Omnichannel Contact Center Start-ups Business Operations 98

Taylor Reach Group

NOVEMBER 17, 2017

With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. 1) Omnichannel I think that 2018 will be the year the Omnichannel becomes a reality for many customer support centers. Click to tweet this image.

Omnichannel 63

Omnichannel Contact Center Government CRM 63

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. Change the Channel: Prioritizing Omnichannel in Customer Experience. Live Better Electronically: AI and the Customer Experience.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Aquire

NOVEMBER 1, 2021

That’s why companies with the strongest omnichannel customer engagement strategies retain an average of 89 percent of their customers, while companies with weak omnichannel strategies retain just 33 percent. Loyal customers may even be happy to do some of your marketing for you by recommending your business to others, too.

Social Media 98

Social Media Omnichannel Touchpoint Start-ups 98

Lumoa

MARCH 20, 2018

We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Hodusoft

OCTOBER 7, 2020

The businesses were promoted on the ongoing customer service through remote working and video conferencing. Moreover, many contact centers have not compromised in the business operation amid the pandemic. The strict regulation and health concerns of the employees force businesses to opt for such solutions.

Contact Center 52

Contact Center Omnichannel Business Operations Innovation 52

Hodusoft

MARCH 13, 2025

Key Highlights of HoduSoft at Convergence India Expo 2025 As a renowned name in modern business communication, HoduSoft is thrilled to showcase its cutting-edge product portfolio. This event provides the perfect platform to engage with partners, customers, and tech innovators, nurturing collaborations that drive digital transformation.

Innovation 52

Innovation Contact Center Omnichannel Social Media 52

Help Scout

APRIL 27, 2021

Collaborating Collaboration features allow multiple people to effectively work together on the incoming support volume, from frontline support folk to subject experts and business operations folk. First, they have two support offerings: one for just a help desk solution and one that covers omnichannel support.

Customer Service 105

Customer Service Start-ups Omnichannel Social Media 105

Callminer

AUGUST 1, 2017

With more than 15 years of experience in business, finance and accounting, she is also responsible for implementing financial controls and processes. She is also responsible for organizational improvements and streamlining business operations that drive growth, increase efficiency, and bottom-line profit. Jessica Gagner.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

TeamSupport

MAY 31, 2023

Scalability Chat software can handle multiple customer inquiries simultaneously, allowing companies to scale their customer support operations without adding more human agents. Furthermore, chatbots offer omnichannel support, meaning that a chatbot can be available in more than just on your website.

Customer Service 98

Customer Service Social Media Healthcare Omnichannel 98

Hodusoft

FEBRUARY 6, 2024

Let’s explore the key highlights of HoduSoft in this event for businesses looking to enhance their business operations. HoduCC-Omnichannel CX Suite Today’s customers expect seamless, personalized, and consistent experiences across various communication channels. Ask for a Free demo!

Omnichannel 52

Omnichannel Social Media Artificial Intelligence Contact Center 52

Hodusoft

OCTOBER 14, 2022

Today, e-commerce businesses are leveraging omnichannel contact center software to optimize their customer support operations and build loyalty by serving customers better. e-Commerce contact center software implements workflow automation to streamline business operations. Click-to-call . Call forwarding.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Comm100

SEPTEMBER 22, 2021

Adopting an omnichannel customer service strategy allows you to choose which channels customers can contact you through and consolidates support in one place. Through analysis of live chat and social interactions, it’s possible to understand how and why your customers are finding your business.

Customer Service 82

Customer Service Social Media Omnichannel Technology 82

Hodusoft

SEPTEMBER 12, 2024

At HoduSoft, we engineer specialized, sophisticated, and reliable contact center software solutions and omnichannel CX suites to enable e-commerce companies manage their customers’ data and communication. Regular Audits and Updates Regular audits are necessary to ensure smooth and consistent business operations.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Comm100

AUGUST 8, 2023

Tailor-made interactions nurture customer loyalty, which can ultimately translate to new and repeat business. Streamlined Business Operations By taking over repetitive tasks, chatbot automation allows human agents to devote their skills to more complex and value-adding tasks. They want it on social media, SMS and in-app too.

Omnichannel 58

Omnichannel Machine Learning Social Media AI 58

Comm100

SEPTEMBER 23, 2021

Having this solution in your company also reduces operational costs and increases your savings. Employing full-time workers to maintain your live chat 24/7 is costly for business operations. You can cut out the overwhelming operational expenses and save a considerable amount of money – while also making money from sales.

Customer Satisfaction 77

Customer Satisfaction Customer Loyalty Omnichannel Sales 77

CommBox

AUGUST 9, 2023

Round-the-clock service differentiates your business from businesses operating on a 9-5 schedule, provides you with a competitive edge and creates a lasting, positive impact on the customer experience. Businesses can respond in real-time or as soon as possible, ensuring seamless communications.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Comm100

DECEMBER 16, 2024

By integrating AI-driven solutions into service workflows, businesses can streamline processes, optimize resource allocation, and deliver consistent, data-backed experiences that impact both customer retention and the bottom line. Streamlined Workflows and Cost Optimization Businesses want to provide better service.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Hodusoft

AUGUST 15, 2024

The latter happens due to economic conditions or strategic reasons such as changing market conditions, recession or depression, organizational restructuring, and winding up of business operations in a country, among others. The workloads shift to experienced employees, which can lead to burnout and reduced morale.

Contact Center 59

Contact Center Omnichannel CX Business Operations 59

CommBox

DECEMBER 6, 2023

Cost Savings with Live Chatbot Implementation In the dynamic landscape of business operations, cost efficiency stands as the utmost priority. The strategic deployment of live chatbots within customer service operations, while unveiling the substantial cost savings they can yield.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Hodusoft

MAY 5, 2019

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. As one of the top VoIP (Voice over Internet Protocol) solution providers across the globe, HoduSoft ensures that this call center system provides intelligence, security and advanced features for flawless business operations.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

Hodusoft

SEPTEMBER 18, 2023

Some of these solutions include- Omnichannel Communication: In today’s time, customers expect flawless communication across multiple channels. To meet this requirement, HoduSoft offers an omnichannel communication platform that can help BPOs interact with customers via their choice of channel in a seamless manner.

Innovation 52

Innovation Artificial Intelligence ML Data Entry 52

Hodusoft

OCTOBER 19, 2022

Harnesses data analytics to make strategic decisions Data has become a valuable resource that can be utilized to analyze and gain insights into business operations. Customer service software provides advanced call analytics and reporting to empower financial businesses for making strategic decisions.

Contact Center 52

Contact Center Finance Omnichannel Social Media 52

Hodusoft

JULY 16, 2021

We break down the key differences for easy comprehension below: Phone versus omnichannel platform. While contact centers use omnichannel platforms, cutting across multiple channels. . Understanding the needs of customers, HoduCC has ingrained work from home tools for continuity in business operations and seamless customer support. .

Contact Center 52

Contact Center Social Media CRM Omnichannel 52

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. Chatbots are a preliminary way to expand sales operations, giving new opportunities to teams to deliver real-time promotions and offerings. It enables an omnichannel experience to customers.

AI 52

AI Sales Artificial Intelligence ML 52