TeamSupport

FEBRUARY 22, 2019

Some customer support software solutions currently leverage sentiment analysis technology to determine the tone of written messages (sad, frustrated, etc.) so businesses can better react to customer concerns. When AI for phone support becomes more common, it will also have major impact on business operations.

Artificial Intelligence 69

Artificial Intelligence Sentiment Analysis AI Technology 69

SurveySensum

SEPTEMBER 30, 2024

Along with basic necessities like customized survey templates, a wide range of question types, white labeling, etc, the tool also provides a wide range of advanced features like AI-enabled text and sentiment analysis, a real-time ticketing system (for closed loop), a historical trend analysis, etc.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

MattsenKumar

SEPTEMBER 21, 2023

According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools. It protects customer details from being misused by cybercriminals.

CX 52

CX Non-Profits Artificial Intelligence Sentiment Analysis 52

SugarCRM

MARCH 28, 2024

Leveraging CRM Solutions to Boost Sales CRMs have become the golden standard of successful business operations. While in the past, these were just a way to tackle customer information management, these days, CRMs are complex and can be leveraged in multiple ways to overcome business challenges.

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

Qualtrics

APRIL 13, 2021

That’s why today I’m excited to announce what Qualtrics has spent the past decade building - an end-to-end business operating system for experience management: the XM Operating System or XM/ OS. Our customers have shown us that experience management is as critical to their organizations today as CRM and HR management.

Machine Learning 49

Machine Learning Compliance Government Sentiment Analysis 49

Retently

FEBRUARY 9, 2024

Essentially, they aim to uncover how it has changed the customer’s life or business operations. Identify Trends and Patterns Understanding customer perceptions and experiences is key to any business and achievable by identifying trends and patterns in their feedback.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. Natural language processing in particular enables sentiment analysis, entity recognition, text classification, and topic modeling.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

Qualtrics

JANUARY 29, 2021

Qualtrics’ system of action helps governments apply the agility we learned in this crisis to all business operations. Prediction 2: Public sentiment will become a mission critical data set for all government agencies. The commercial sector has long understood the power of sentiment data for delivering outcomes.

Government 26

Government Sentiment Analysis Technology Technology 26