Futurelab

MAY 23, 2024

A researcher should deliver unbiased data, but a business operative should be biased towards the business. VoC manager should therefore be able tocreate a bridge between these two. Your role as a VoC Manager is being a translator for everyone in the company. As a result, a“data translator”team was created.

VOC 32

VOC B2B Voice of the Customer Business Operations 32

PeopleMetrics

JUNE 16, 2016

Acting on customer feedback folds the voice of the customer into business operations. Customer experience companies call formal listening and acting software “ Voice of the Customer software ” or “VOC” for short. VOC helps you get closer to the viewpoint of your customers, so you can use it to improve the way you do business.

Close the Loop 118

Close the Loop Customer Experience VOC Voice of the Customer 118

SurveySensum

MARCH 5, 2025

By leveraging the insights gained from customer interactions, businesses can take proactive steps to streamline operations, personalize interactions, and predict customer needs. Listen And Analyze VOC From All Channels A fragmented customer experience leads to frustration and dissatisfaction.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

ClearAction

NOVEMBER 3, 2017

This progress was achieved by engaging employees company-wide in coordinating customer-focused improvements across Operations, Marketing, Service and other functional areas. The key to these achievements was the Operations SVP’s passionate executive sponsorship. Find patterns between VoC and operational performance across functions.

Customer Experience 119

Customer Experience VOC Net Promoter Score B2B 119

PeopleMetrics

DECEMBER 5, 2017

All signs point to a successful Voice of Customer (VoC) program. By tagging your customer cases with root causes, over time, you’ll start to see trends, which will help you identify internal aspects of your business that are driving key customer pain points. You’re measuring NPS and CSAT , and real-time alerts are coming in.

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Lumoa

FEBRUARY 9, 2023

Voice of Customer Voice of customer , or VoC , refers to customers’ feedback about their experiences with and expectations for your products or services. It also encompasses activities such as customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services and more.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

DECEMBER 24, 2024

Multilingual Support: Essential for businesses operating in diverse regions. Comparing SurveyMonkey and Google Forms, we recommend you use SurveySensum, a much more sophisticated and popular survey tool that comprises tools and features like NPS, VOC, eNPS, Text & Sentiment Analytics, CES & CSAT surveys, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52