CallCare

MAY 14, 2024

In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. These providers often have robust risk management protocols in place, ensuring continuity and stability in service delivery.

Business Services 52

Business Services Legal Compliance Innovation 52

Customer Think

MAY 13, 2024

Banking and financial services is a complex business. Service providers need to offer great products with competitive rates and all within the rules enforced by industry regulators. Compliance is not an option.

Compliance 64

Compliance Customer Service Business Services Customer Experience 64

TeamSupport

NOVEMBER 23, 2022

While outsourcing may be a necessity, businesses also must ensure that their integrity is never compromised throughout the entire data supply chain. Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers.

Compliance 98

Compliance Business Services B2B Customer Experience 98

CallCare

MARCH 31, 2023

Put simply, incident management refers to how a business reacts in the event of a crisis or emergency. An ‘incident’ in this context is any unplanned event that has the potential to disrupt any business service or workflow. Compliance issues – events that lead to a breach of industry regulation/law.

Compliance 52

Compliance Business Operations Customer Service Business Services 52

Zendesk

SEPTEMBER 15, 2021

At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. Learn more about Nightfall on the Zendesk Marketplace.

CX 97

CX E-commerce Machine Learning Social Media 97

UJET

JULY 10, 2019

Addressing issues hours later isn’t the best customer experience, especially when it might impact your customer’s ability to complete their own business. Hiring agents across different locations can add to your business’ service hours and improve customer relations because issues are resolved faster.

Compliance 111

Compliance Engineering Start-ups Sales 111

SugarCRM

OCTOBER 10, 2023

Industries that benefit the most from a customizable CRM are: Manufacturing Automate field operations Manage channel security Inventory management and order tracking Maintain quality standards Consolidate front- and back-end systems Customer support and returns management Inventory management and order tracking Business Services Lead generation and (..)

Business Operations 26

Business Operations CRM Social Media Sales 26