Execs In The Know

AUGUST 12, 2024

Real-time Sentiment Analysis for Contact Centers Our proprietary in-house solution, DataSpark , employs a real-time sentiment analysis feature. Our team’s service recovery method has led to improved customer satisfaction and loyalty, and rebuilding trust for our clients.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Hodusoft

JUNE 30, 2022

ITEXPO is one of the largest business technology events. It was held this year from 21st June to 24th June at Broward County Convention Center, Fort Lauderdale, Florida. HoduCC : A reliable contact center software enriched with advanced features to deliver a stellar customer experience.

Contact Center 52

Contact Center Technology Technology Gaming 52

1 to 1

SEPTEMBER 7, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Contact Center 26

Contact Center Sales Technology Technology 26

1 to 1

FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Take that cost center and move it to a profit center.” Maybe I’d rather talk to a human, after all.

AI 26

AI Construction Contact Center Artificial Intelligence 26

SugarCRM

JULY 28, 2022

Customer service organizations have long been transforming their operations to a remote-work, digital-first mindset. Online communities, knowledge bases, omnichannel contact centers, and other customer engagement tools barely hit a speed bump as so many of us now work from home.

CRM 26

CRM E-commerce B2B Omnichannel 26

CSAT.AI

AUGUST 31, 2022

The q uit rate for Professional and Business Services from April 2020 to November 2021 rose from 2.3 A study of 400 US and UK customer service managers in spring 2022 found: 62% of managers were spending more to fill seats 44% indicated hiring was harder than pre-pandemic 35% thought quits have increased 40% struggle with WFH models.

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77

DMG Consulting

NOVEMBER 25, 2024

This edition explores how artificial intelligence (AI) and generative AI (GenAI) are being practically applied in contact center as a service (CCaaS) platforms, including many of the core tools that directly impact and enhance the customer journey. To order your copy of the Report, visit dmgconsult.com.

Contact Center 59

Contact Center Artificial Intelligence AI Innovation 59

DMG Consulting

JANUARY 29, 2025

DMG Consultings 2025 2026 Knowledge Management for the AI-Enabled Enterprise Report examines the KM market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation.

AI 59

AI Artificial Intelligence Contact Center Technology 59