DMG Consulting

DECEMBER 7, 2022

DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office, and real-time analytics market research and consulting services. MEDIA ALERT.

Contact Center 48

Contact Center Artificial Intelligence Omnichannel Innovation 48

DMG Consulting

SEPTEMBER 6, 2024

Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

AUGUST 12, 2024

By continuously analyzing this feedback, businesses can identify trends, uncover pain points, and implement changes that enhance the customer journey. This allows our technology team to analyze the results, and innovate solutions based on customer feedback. Contact us for personalized solutions to your unique business challenges.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

DMG Consulting

JUNE 1, 2022

Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . What: Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise report. DMG is the primary source for market activity and revenue data and analysis for contact center IT segments.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Hodusoft

JUNE 30, 2022

HoduSoft participated in the global networking event showcasing its innovative UC products. Paving the path to raising new hopes in business communication technology, HoduSoft enjoyed this opportunity to participate in one of the most well-attended tech events of the year, ITEXPO 2022 , Florida.

Contact Center 52

Contact Center Technology Technology Gaming 52