Business Services Customer Loyalty Innovation 
Customer Bliss
NOVEMBER 18, 2020
Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions.
Execs In The Know
AUGUST 12, 2024
By continuously analyzing this feedback, businesses can identify trends, uncover pain points, and implement changes that enhance the customer journey. Datamark captures all data from customer interactions into Microsoft Power BI, a data visualization tool.
Beyond Philosophy
JUNE 20, 2015
The second, a B2B example, involves a major business services firm. As basic customer experience processes were improved, the metric flatlined, offering no opportunity for further enhancement or competitive advantage.
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