Zendesk

SEPTEMBER 15, 2021

At an increasing rate, restaurants have adopted app delivery services, fitness memberships pivoted to virtual exercise experiences, retail now rely heavily on e-commerce, and office work accelerated business services like Zoom, Slack, and DocuSign. By doing so, this prevents sensitive information from entering your database.

CX 97

CX E-commerce Machine Learning Social Media 97

UJET

JULY 10, 2019

Addressing issues hours later isn’t the best customer experience, especially when it might impact your customer’s ability to complete their own business. Hiring agents across different locations can add to your business’ service hours and improve customer relations because issues are resolved faster.

Compliance 111

Compliance Engineering Start-ups Sales 111

Execs In The Know

AUGUST 12, 2024

Service Recovery Though many companies in the BPO sector pride themselves on the positive aspects of their first-call resolution (FCR) metrics, it’s important to consider how a BPO’s customer service agents respond to the remaining unresolved calls in their queue. Ultimately, those remaining calls fall to service recovery.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Start-ups 75

CallCare

MARCH 31, 2023

Put simply, incident management refers to how a business reacts in the event of a crisis or emergency. An ‘incident’ in this context is any unplanned event that has the potential to disrupt any business service or workflow. They might then report the issue through customer service channels.

Compliance 52

Compliance Business Operations Customer Service Business Services 52

Hodusoft

JUNE 30, 2022

ITEXPO is one of the largest business technology events. This annual event brought together businesses, service providers, IT professionals, emerging startups, SMEs, and other prominent players in the communication technology industry under one roof. Improves customer service experience. Automates mundane tasks.

Contact Center 52

Contact Center Technology Technology Gaming 52

Taylor Reach Group

JULY 13, 2017

Failure to realize that a Contact Center is a unique and independent business service and must be properly researched and resourced in terms of both people and technologies. a call center, contact center and customer experience consulting firm with offices in North America, Europe, and Asia.

Contact Center 61

Contact Center E-commerce Technology Technology 61

Retently

SEPTEMBER 11, 2018

CES stands for Customer Effort Score. A good CES definition outlines it as a metric that’s used to measure customer satisfaction levels by focusing on the efforts customers make to interact with your business’ services and products. Not to mention the score could be inaccurate due to fear of admission.

NPS 120

NPS Customer Satisfaction Net Promoter Score Start-ups 120

DMG Consulting

JUNE 1, 2022

The 2022 – 2023 AI-Enabled Self-Service for the Enterprise report examines the IVA/VA market, competitive landscape, technology, products, functional capabilities, pricing and customer perception of the vendors in this fast-evolving sector.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

FEBRUARY 17, 2023

Marketing can help customer service teams become more proactive and targeted in their engagement strategies, while maintaining a consistent brand voice. VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

SugarCRM

JULY 28, 2022

However, there were challenges along the way, both for many of our customers who were on the same journey and for us. Remote Is the “Old Normal” for Customer Service Teams. The customer service department was the least impacted organization for our customers and us.

CRM 26

CRM E-commerce B2B Omnichannel 26

SugarCRM

OCTOBER 10, 2023

Imagine a scenario where customer information was stored in disparate databases, making it arduous for sales, marketing, and customer service teams to collaborate effectively. Customer Service and Support: Efficient customer service is no longer a luxury but a necessity.

Business Operations 26

Business Operations CRM Social Media Customer Relationship Management 26

Zendesk

FEBRUARY 9, 2023

While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Whether you’re concerned with customer service or sales, retaining your top performers will pave the way for your business’s success. percent Professional and business services: 64.2

Real Estate 52

Real Estate Transportation Entertainment Construction 52

Hodusoft

NOVEMBER 2, 2023

The concept of multi-tenancy allows businesses, service providers, or property management companies to efficiently manage communication services for multiple clients or internal departments, all while maintaining separation and customization.

Compliance 52

Compliance CRM Legal Customer Relationship Management 52

SugarCRM

SEPTEMBER 5, 2024

Multichannel customer support With custom CRM data management, you can build functionality to view customer interactions — like email, social media, and phone — from a single, centralized customer service platform. This promotes long-term customer retention.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

1 to 1

SEPTEMBER 7, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Contact Center 26

Contact Center Sales Technology Technology 26

CSAT.AI

AUGUST 31, 2022

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. Customer Service Growth Projections. The Rise of Gig Customer Service. That change of 1.4 You have options.

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77

DMG Consulting

NOVEMBER 25, 2024

It is positioning contact center and customer service organizations for an ongoing stream of new capabilities to be delivered during the next few years. GenAI-enabled self-service solutions can and should boost automation rates, but this doesn’t mean they will eliminate the need for live agents.

Contact Center 59

Contact Center Artificial Intelligence AI Innovation 59