CallCare

MAY 14, 2024

In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. By entrusting non-core activities to external specialists, businesses can focus on their primary objectives and core competencies.

Business Services 52

Business Services Legal Compliance Innovation 52

Customer Bliss

NOVEMBER 18, 2020

Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions.

Innovation 115

Innovation Customer Relationship Education Customer Loyalty 115

DMG Consulting

NOVEMBER 25, 2024

This is driving an enormous wave of innovation in these applications, empowering enterprises to greatly enrich the EX and CX, as well as increase productivity, sales, collections, and more. The Report features nine leading and contending vendors: 8×8, Call Center Studio, Diabolocom, Five9, Google, NICE, RingCentral, UJET, and Vonage.

Contact Center 59

Contact Center Artificial Intelligence AI Innovation 59

DMG Consulting

JUNE 1, 2022

The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers’ preferred method of interacting with organizations. The future of IVAs and intelligent automation will present unprecedented opportunities to reimagine the service experience.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

AUGUST 12, 2024

By continuously analyzing this feedback, businesses can identify trends, uncover pain points, and implement changes that enhance the customer journey. Datamark captures all data from customer interactions into Microsoft Power BI, a data visualization tool. Ultimately, those remaining calls fall to service recovery.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

Hodusoft

JUNE 30, 2022

HoduSoft participated in the global networking event showcasing its innovative UC products. Paving the path to raising new hopes in business communication technology, HoduSoft enjoyed this opportunity to participate in one of the most well-attended tech events of the year, ITEXPO 2022 , Florida. Improves customer service experience.

Contact Center 52

Contact Center Technology Technology Gaming 52