Execs In The Know

AUGUST 12, 2024

Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. But behind all of the technical buzz, it’s important toconsider, how are your customers feeling at each stage of the buyer’s journey? Contact us for personalized solutions to your unique business challenges.

Sentiment Analysis 52

Sentiment Analysis AI CX Machine Learning 52

ClientSuccess

APRIL 2, 2021

In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience. B usinesses need to align their marketing efforts with customer expectations.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

ClearAction

DECEMBER 16, 2017

Or when your company provides specialized industrial goods, ingredients or components for customers’ products, enterprise software versus desktop software, or business services? They’re important questions because customer scenarios differ in each case. All these questions are worth exploring.

B2B 86

B2B CXM Customer Experience Customer Experience Management 86