Business Services CX Innovation 
Customer Bliss
NOVEMBER 18, 2020
Bell , the best selling author of the 9 1/2 Principles of Innovative Service and many other customer service books. Chip has just released his latest book, Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions. Today’s guest post is from my good friend, Chip R.
Execs In The Know
AUGUST 12, 2024
Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. Contact us for personalized solutions to your unique business challenges.
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DMG Consulting
NOVEMBER 25, 2024
The Report also spotlights the agent-facing applications – real-time guidance (RTG), next-best-action (NBA), and automated post-interaction summarization – that enhance the customer and employee experience (CX/EX) while delivering significant quality and productivity improvements.
DMG Consulting
SEPTEMBER 6, 2024
Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.
DMG Consulting
DECEMBER 7, 2022
The Report includes an insightful review of the business, servicing, and management trends that characterize today’s customer experience (CX) and the challenges confronting enterprises as they strive to address them.
DMG Consulting
JUNE 1, 2022
The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers’ preferred method of interacting with organizations. The future of IVAs and intelligent automation will present unprecedented opportunities to reimagine the service experience.
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