Business Services Innovation Omnichannel 
DMG Consulting
SEPTEMBER 6, 2024
Conversational AI solutions are more than just enhanced self-service; they include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process.
DMG Consulting
DECEMBER 7, 2022
The Report includes an insightful review of the business, servicing, and management trends that characterize today’s customer experience (CX) and the challenges confronting enterprises as they strive to address them. Enhanced mobility features provide oversight and coaching capbailities to support a remote and distributed workforce.
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