Business Services Innovation Technology 
CallCare
MAY 14, 2024
In modern business operations, outsourcing business services refers to the strategic practice of delegating specific business functions or processes to external service providers. By entrusting non-core activities to external specialists, businesses can focus on their primary objectives and core competencies.
Intercom, Inc.
MARCH 26, 2020
As the COVID-19 situation continues to impact people, businesses, and communities everywhere, we know it is more important than ever to stay in touch with your customers, and Intercom is committed to helping you stay connected. We have robust plans in place to ensure we continue to deliver the highest levels of technical and business service.
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DMG Consulting
NOVEMBER 25, 2024
AI technologies, including GenAI, are being integrated into the fabric of CCaaS platforms, enhancing these increasingly complex and high-value solutions. This is driving an enormous wave of innovation in these applications, empowering enterprises to greatly enrich the EX and CX, as well as increase productivity, sales, collections, and more.
DMG Consulting
SEPTEMBER 6, 2024
The timing could not be better for these applications, as self-service is increasingly becoming the preferred service method for consumers around the world. Our clients achieve exceptional business outcomes and deliver top-notch customer and employee experiences (CX/EX). To order your copy of the Report, visit dmgconsult.com.
DMG Consulting
JUNE 1, 2022
The ability of artificial intelligence (AI) to mimic basic human understanding and intelligence is a major reason why self-service is becoming customers’ preferred method of interacting with organizations. The future of IVAs and intelligent automation will present unprecedented opportunities to reimagine the service experience.
Execs In The Know
AUGUST 12, 2024
Keeping up with current technological advancements in the ever-evolving world of CX is both a challenge and a necessity. Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds.
Hodusoft
JUNE 30, 2022
Industry trends, especially in communication technology, have been fast-paced over the last few years. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. HoduSoft participated in the global networking event showcasing its innovative UC products.
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