Uniphore

DECEMBER 6, 2021

Balaji holds a master’s in computer science from the University of Southern California. He resides in Los Altos, California. Balaji also worked at Google for over a decade, building and scaling solutions for Enterprise products and helping develop the backends of Calendar, Drive, Chat and other Google Apps products.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26

Inside Customer Service

NOVEMBER 4, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Small problems are easy to dismiss with a shrug.

Start-ups 239

Start-ups 239

Inside Customer Service

SEPTEMBER 9, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here.

Gaming 219

Gaming Customer Service 219

Adrian Swinscoe

OCTOBER 31, 2023

Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a […] The post The science behind repairing trust – Interview with Professor Peter Kim first appeared on Adrian Swinscoe.

Customer Relationship 100

Customer Relationship Customer Experience Management Customer Service Customer Experience 100

Intercom, Inc.

JUNE 18, 2020

Megah Browns -Barbershop in Oakland, California. Bee Loved – another Irish based skincare company. Turbante-se – Turbans and head wraps created by a Brazilian artist living in Dublin. Base Butter – supported by the Doonie Fund. Frederick Benjamin – Men’s grooming product line using natural ingredients.

Education 170

Education Start-ups 170

Inside Customer Service

JUNE 3, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Finding a plumber for The Overlook is a struggle.

Transportation 231

Transportation Start-ups Customer Service Sales 231

Inside Customer Service

APRIL 7, 2022

Note: Lessons from The Overlook was a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. My wife and I owned the vacation rental cabin in the mountain town of Idyllwild, California for just over five years. This will likely be the last one.

Start-ups 130

Start-ups Gaming Sales Customer Experience 130

Conversation Agent

MARCH 28, 2022

Huang is CEO of Nvdia Corporation, an American multinational technology company incorporated in Delaware and based in Santa Clara, California. That's Jensen Huang's definition of the word. He would say that, the company invented the GPU, which uses Artificial Intelligence Computing to create interactive graphics.

Artificial Intelligence 102

Artificial Intelligence Technology Technology 102

Beyond Philosophy

OCTOBER 26, 2016

You don’t have to leave the couch to buy a new pair of pants, but you’ve got to come to the mall if you want to eat at California Pizza Kitchen. As the Tampa Bay Times reports , malls are responding by seeking tenants who are “internet-proof”, providing something that you can’t just order up from Amazon.

Artificial Intelligence 167

Artificial Intelligence Retail Customer Expectations Customer Experience 167

Intercom, Inc.

AUGUST 4, 2020

He also has lots of fun hobbies, like fly fishing in Northern California and motorcycling around the world. I hope many of you get a chance to meet Dan in person one day. He’s a terrific, down-to-earth individual who cherishes quality time with his wife and two young kids. Welcome to Intercom, Dan!

Finance 132

Finance Gaming Technology Technology 132

Uniphore

NOVEMBER 1, 2021

He is the proud father of three adult children, and lives with his wife in Carmel Valley, California. Andrew also serves as a board member for the Alzheimer’s Association. He and his wife enjoy traveling, fitness, food, olive farming and exploring new perspectives. The post Andrew Dahlkemper appeared first on Uniphore.

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20

Beyond Philosophy

MARCH 2, 2016

New York and California residents talk the most; Oklahoma and Kansas residents talk the least. For example: When talking to a customer from California, expect to chat a little. The average U.S. consumer speaks between 110 and 150 words , faster than in the past. Taking a call from a customer from Oregon?

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Kerry Bodine

JUNE 20, 2015

San Diego, California. San Diego, California. America’s Customer Festival. October 7, 2015. New York City. Alibis for Interaction. October 22 – 23, 2015. Copenhagen. Next Generation Customer Experience. March 21 – 23, 2016. Service Providers. ISITE’s Delight 2015. October 5 – 6, 2015. Portland, Oregon. San Francisco.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Execs In The Know

MAY 16, 2024

May 16, 2024 — Global customer experience (CX) industry leader Execs In The Know (EITK) is pleased to announce its fall Customer Response Summit (CRS) , a CX leadership event, will be held in Palm Springs, California on September 24-26, 2024. PHOENIX, Ariz., To learn more about Execs In The Know, visit [link].

CX 40

CX Innovation Sales Technology 40

Beyond Philosophy

OCTOBER 31, 2016

A criminal investigation was launched last week in California to identify whether the bank committed felonies. The Better Business Bureau (BBB) agrees, downgrading them to a C-, perhaps the most well-known brand ever to receive such a low grade. The BBB rating is not the worst of their problems. Enter the Cleaning Crew.

Net Promoter Score 0

Net Promoter Score NPS Sales Retail 0

Beyond Philosophy

OCTOBER 6, 2015

A class action lawsuit has already been filed in California. Even worse, according to the BBC, a German newspaper reported that they were told by one of their engineers at a part supplier in 2011 that this emissions test was a problem. The Wall Street Journal reported that the US is conducting a criminal probe as well.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Customer Think

SEPTEMBER 29, 2021

If you've ever visited California wine country, you may have fantasized about owning a vineyard. Acres of trellised grapevines laid out in neat rows create an idyllic landscape, like the one shown in the above photograph. Of course, the reality is th.

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83

Fonolo

SEPTEMBER 16, 2021

University of California psychology professor Albert Mehrabian , conducted a study which found that when it comes to communication, 7% of meaning is interpreted from the words used, 38% from tone of voice, and 55% from accompanying body language.

Customer Service 167

Customer Service Social Media Start-ups Technology 167

Experience Investigators

JULY 9, 2024

David holds a bachelor’s degree in Industrial Engineering from California Polytechnic State University, San Luis Obispo. In prior roles at EVault and Cisco, David has also led development teams, cloud operations, and services (professional, managed, and support).

CX 103

CX Artificial Intelligence Predictive Analytics B2C 103

Kerry Bodine

APRIL 25, 2019

She also received a bachelor’s degree in business administration and marketing from California State University, Northridge. She was famous for her customer service and would often have a line of customers waiting to talk with her, even when other employees were available. Please help me welcome Jade! The post Welcome, Jade Mulé!

Business Administration 91

Business Administration Sales Customer Service 91

Beyond Philosophy

APRIL 4, 2020

candidate from the University of California, San Diego, shares her findings with us regarding why incentives work. New research reveals that Loss Aversion is not the reason for the grocery bag surcharge’s success. In this episode of The Intuitive Customer, our guest host Alicea “Allie” Lieberman, a Ph.D.

Customer Experience 88

Customer Experience 88

Myra Golden Media

JUNE 9, 2019

Last week the kids and my husband joined me in Carpinteria, California, for filming, and my daughter spent a day on set with me. My daughter’s reaction to my filming in California made my chest swell with pride. When we walked into the studio, my client, LinkedIn Learning, had a sunny welcome for Lauren on the whiteboard.

Start-ups 93

Start-ups Customer Experience 93

Beyond Philosophy

JANUARY 5, 2015

The list of the top 50 Best Places to work in 2015 was published last week by Glassdoor, the career community based in California. Not surprisingly, Google is in the number one spot. Other companies on the list included Southwest Airlines and Disney along with other big brand names.

Customer Experience 124

Customer Experience 124

Intercom, Inc.

APRIL 29, 2020

For our customer GetCalFresh , a service run by Code for America, Resolution Bot is enabling them to handle four times the number of weekly food stamp applications in California, from 1,500 to more than 6,000 per day. Chatbots are enabling them to instantly help local residents verify their eligibility and complete the application process.

Education 228

Education Event Planning Start-ups Healthcare 228

Beyond Philosophy

APRIL 9, 2020

student Alicea “Allie” Lieberman from the University of California, San Diego, was a guest on our podcast recently to discuss incentives. However, these incentives could be doing a lot more than that, which can have beautiful or terrible effects on your customer-driven growth.

Finance 174

Finance Compliance Start-ups CX 174

Inside Customer Service

JULY 22, 2021

My wife, Sally, and I own a vacation rental cabin called The Overlook in the Southern California mountain village of Idyllwild. Promise audits aren’t just about saving customers. They can also help you increase revenue. I've seen impact first-hand.

Customer Experience 144

Customer Experience 144

Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. As the CEO of TeleDirect , Smitha is responsible for running all facets of the business and has a proven executive management track record.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Fonolo

MARCH 12, 2019

After graduating from university, I spent a sun-soaked 18 months living in Southern California. You’ll see an almost identical inventory from San Diego, California, to Salem, Massachusetts. Having moved from Ireland, my family and friends back home were interested to hear what I liked and disliked about my new life “state side.”

Customer Experience 86

Customer Experience Retail Omnichannel Customer Satisfaction 86

TeamSupport

NOVEMBER 23, 2022

Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers. While outsourcing may be a necessity, businesses also must ensure that their integrity is never compromised throughout the entire data supply chain.

Compliance 98

Compliance Business Services B2B Customer Experience 98

Customer Think

MAY 2, 2023

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

64

64

C3Centricity

APRIL 2, 2016

I’ve just returned from a trip to California, USA. If you are a fellow marketer who follows me on Twitter, Facebook or LinkedIn, you will have seen some photos of the various places I visited, from San Jose in Silicon Valley near San Francisco, to the huge sprawling metropolis that is Los Angeles.

Customer Service 64

Customer Service 64

Inside Customer Service

FEBRUARY 3, 2022

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Our property manager called with some bad news.

Contact Center 130

Contact Center Retail Customer Service Sales 130

Comm100

MARCH 1, 2023

In the state of California in the US, the California Consumer Privacy Act (CCPA) empowers individuals to request that businesses disclose or delete data that is collected. In the European Union, General Data Protection Regulation (GDPR) regulates an individual’s control over their personal data.

Education 19

Education AI Technology Technology 19

Intercom, Inc.

OCTOBER 22, 2019

When LB started the SDR team at LinkedIn, the entire sales organization operated under a geographic model, which was great for teams who owned big territories like California or New York. This is something LB has done through her career.

Sales 123

Sales Finance Start-ups B2B 123

Intercom, Inc.

JULY 16, 2022

Strict data privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act grant consumers the right to access the personal data that companies capture and store, and they have the right to be “forgotten”, or to have that data erased.

E-commerce 118

E-commerce Social Media Compliance Construction 118

Kerry Bodine

OCTOBER 5, 2015

Relocated its warehouse from California to Kentucky—just 15 minutes from a UPS hub—to better handle its growing inventory, cut shipping expenses, and get orders to customers faster. (As This move also reduced the company’s real estate overhead and overall operating costs.

Customer Experience 97

Customer Experience Real Estate Customer Journey Map Finance 97

Customer Think

OCTOBER 1, 2021

From a global pandemic and blocked Suez Canal, to natural disasters like the freeze in Texas, fires in California, and floods in Australia, to technical disasters like massive cyber-attacks and a global microchip shortage, businesses across […].

Technology 59

Technology Technology 59