Customer Think

MAY 2, 2023

If you’re not in one of the 5 states where it operates (Washington, Idaho, Nevada, California, and Oregon), you may not be familiar with it and I’d like to introduce you. Early this morning I went to my favorite ‘big box’ supermarket, WinCo.

60

60

Execs In The Know

APRIL 28, 2024

The JW Marriott Desert Springs promises a memorable escape into the heart of the California desert. Additional facilities include an expansive spa, fitness center, yoga classes, a full-service shopping alley, herb garden, and a convenience store. Located just minutes from Palm Springs and the renowned El Paseo shopping district.

CX 52

CX 52

Lightico

DECEMBER 14, 2022

For example, “Standard Terms and Conditions” are shown to all customers, but California residents also see additional terms designed for them. For example, if there is a sentence within the original Terms and Conditions that only applies to California resident, the admin can highlight it, and click on the “Add Object” button.

Compliance 52

Compliance Legal CX CRM 52

Customer Think

NOVEMBER 4, 2023

Podcast Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired.

Customer Loyalty 43

Customer Loyalty 43

Customer Think

SEPTEMBER 29, 2021

If you've ever visited California wine country, you may have fantasized about owning a vineyard. Acres of trellised grapevines laid out in neat rows create an idyllic landscape, like the one shown in the above photograph. Of course, the reality is th.

80

80

Intercom, Inc.

MARCH 25, 2021

Finally, Intercom remains compliant with applicable data protection frameworks such as the General Data Protection Regulation (GDPR) and California Consumer Protection Act (CCPA).

Healthcare 268

Healthcare Compliance Government Technology 268

Uplifting Service

OCTOBER 18, 2022

Ron: Now, this story happened in Sweden, but it happened to a man from California. So he flew from California to Stockholm, landed in the evening, and when he stepped out, his Swedish host was there to pick him up. And the California man said, “Thank you. California man said, “Well, what did you park all the way over there for?”

Start-ups 40

Start-ups 40

Inside Customer Service

SEPTEMBER 9, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here.

Gaming 223

Gaming Customer Service 223

Inside Customer Service

NOVEMBER 4, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Small problems are easy to dismiss with a shrug.

Start-ups 243

Start-ups 243

Intercom, Inc.

JUNE 18, 2020

Megah Browns -Barbershop in Oakland, California. Bee Loved – another Irish based skincare company. Turbante-se – Turbans and head wraps created by a Brazilian artist living in Dublin. Base Butter – supported by the Doonie Fund. Frederick Benjamin – Men’s grooming product line using natural ingredients.

Education 170

Education Start-ups 170

Customer Think

OCTOBER 1, 2021

From a global pandemic and blocked Suez Canal, to natural disasters like the freeze in Texas, fires in California, and floods in Australia, to technical disasters like massive cyber-attacks and a global microchip shortage, businesses across […].

Technology 56

Technology Technology 56

Intercom, Inc.

AUGUST 4, 2020

He also has lots of fun hobbies, like fly fishing in Northern California and motorcycling around the world. I hope many of you get a chance to meet Dan in person one day. He’s a terrific, down-to-earth individual who cherishes quality time with his wife and two young kids. Welcome to Intercom, Dan!

Finance 132

Finance Gaming Technology Technology 132

Beyond Philosophy

APRIL 4, 2020

candidate from the University of California, San Diego, shares her findings with us regarding why incentives work. New research reveals that Loss Aversion is not the reason for the grocery bag surcharge’s success. In this episode of The Intuitive Customer, our guest host Alicea “Allie” Lieberman, a Ph.D.

Customer Experience 88

Customer Experience 88

Inside Customer Service

JUNE 24, 2021

The fast food hamburger chain was founded in Southern California in 1948 by Harry Snyder. People in Texas consistently rate In-N-Out much higher than Whataburger on Yelp. About the Whataburger vs. In-N-Out test In-N-Out Burger is a relative newcomer to Texas. It wasn't until 2011 that In-N-Out opened it's first Texas location.

216

216

Lightico

MAY 2, 2022

The are hiccups in California, though. While Tesla Insurance is available in the state of California, state regulations don’t authorize the collection of real-time driving behavior. This has been a matter of considerable friction for Elon Musk, who clashed with California Regulator Ricardo Lara over the privacy limitations.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Helpt

JANUARY 18, 2024

As I embarked on my journey from sunny Southern California, driving my car eastward towards the future, my anticipation was palpable. The drive back to Southern California was a time for reflection. Arriving at my hotel, a delightful surprise from our friends at HP awaited me – a gift basket that was both thoughtful and timely.

AI 52

AI Entertainment Sports Gaming 52

TeamSupport

NOVEMBER 23, 2022

Whether it’s compliance with privacy standards such as GDPR (EU), CCPA (California), HIPAA , or SOC2, modern businesses need to be equipped to protect themselves and protect their customers. While outsourcing may be a necessity, businesses also must ensure that their integrity is never compromised throughout the entire data supply chain.

Compliance 98

Compliance Business Services B2B Customer Experience 98

Zendesk

OCTOBER 9, 2023

Piantadosi, head of the computation and language department at the University of California, Berkeley, got ChatGPT to write code that stated only white or Asian men could make good scientists. law” requires companies to inform consumers in California when they’re talking to a chatbot instead of a human. For example: Steven T.

AI 52

AI CX Artificial Intelligence Technology 52

Inside Customer Service

JUNE 3, 2021

Note: Lessons from The Overlook is a periodic update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Finding a plumber for The Overlook is a struggle.

Transportation 231

Transportation Start-ups Customer Service Sales 231

CX Accelerator

JANUARY 7, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). A couple prime examples include long division and driving a stick-shift.

AI 275

AI Machine Learning CX Net Promoter Score 275

Kerry Bodine

APRIL 25, 2019

She also received a bachelor’s degree in business administration and marketing from California State University, Northridge. She was famous for her customer service and would often have a line of customers waiting to talk with her, even when other employees were available. Please help me welcome Jade! The post Welcome, Jade Mulé!

Business Administration 91

Business Administration Sales Customer Service 91

Myra Golden Media

JUNE 9, 2019

Last week the kids and my husband joined me in Carpinteria, California, for filming, and my daughter spent a day on set with me. My daughter’s reaction to my filming in California made my chest swell with pride. When we walked into the studio, my client, LinkedIn Learning, had a sunny welcome for Lauren on the whiteboard.

Start-ups 93

Start-ups Customer Experience 93

Uplifting Service

JUNE 7, 2023

So I was in California once at a resort and on the room service menu, they had a miso glazed salmon and I ordered it my first night for dinner. Now, my last night there, on my fourth night, I invited three of my friends who live in that area of California to visit me at the resort. And it’s your job to remove that.

Legal 40

Legal Customer Service Technology Technology 40

Comm100

FEBRUARY 26, 2024

School Acceptance Rate American University 40.63% Amherst College 7.00% Babson College 22.00% Barnard College 9.00% Bates College 13.70% Boston College 16.66% Bowdoin College 9.13% Brown University 5.05% Bucknell University 32.56% Carleton College 16.63% Carnegie Mellon University 11.30% Colgate University 12.34% Colorado College 11.6%

Education 68

Education Engineering 68

The Squawk Point

FEBRUARY 8, 2024

Design Out the Errors In his book, The Design of Everyday Things , Don Norman (director of The Design Lab at the University of California) explains the principles of good design. They are as relevant to business processes and systems as to consumer goods.

69

69

Inside Customer Service

FEBRUARY 3, 2022

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain town of Idyllwild. It's a hands-on opportunity to apply some of the techniques I advise my clients to use. You can find past updates here. Our property manager called with some bad news.

Contact Center 130

Contact Center Retail Customer Service Sales 130

Fonolo

MARCH 12, 2019

After graduating from university, I spent a sun-soaked 18 months living in Southern California. You’ll see an almost identical inventory from San Diego, California, to Salem, Massachusetts. Having moved from Ireland, my family and friends back home were interested to hear what I liked and disliked about my new life “state side.”

Customer Experience 86

Customer Experience Retail Omnichannel Customer Satisfaction 86

Inside Customer Service

JULY 22, 2021

My wife, Sally, and I own a vacation rental cabin called The Overlook in the Southern California mountain village of Idyllwild. Promise audits aren’t just about saving customers. They can also help you increase revenue. I've seen impact first-hand.

Customer Experience 148

Customer Experience 148

Myra Golden Media

DECEMBER 2, 2021

The initial video footage is as stunning as working on a stage LinkedIn Learning’s California studios! We had technical glitches and lost a lot of time troubleshooting. Ultimately, I recorded an entire course by 4 pm. Footage from day 1 looks amazing!

Start-ups 62

Start-ups Customer Experience 62

Uniphore

DECEMBER 6, 2021

Balaji holds a master’s in computer science from the University of Southern California. He resides in Los Altos, California. Balaji also worked at Google for over a decade, building and scaling solutions for Enterprise products and helping develop the backends of Calendar, Drive, Chat and other Google Apps products.

Machine Learning 26

Machine Learning Engineering Gaming Start-ups 26

The Customer Service Blog

JULY 5, 2023

Recent regulations, such as the EU’s 2018 data protection law and newly introduced state bills in the USA (along with updates to the California Consumer Privacy Act) will force companies and data brokers to think more seriously about the kinds of data being collected and stored.

Social Media 52

Social Media Finance Retail Technology 52

Beyond Philosophy

MARCH 2, 2016

New York and California residents talk the most; Oklahoma and Kansas residents talk the least. For example: When talking to a customer from California, expect to chat a little. The average U.S. consumer speaks between 110 and 150 words , faster than in the past. Taking a call from a customer from Oregon?

Customer Experience 111

Customer Experience Customer Experience Management CX Technology 111

Fonolo

SEPTEMBER 16, 2021

University of California psychology professor Albert Mehrabian , conducted a study which found that when it comes to communication, 7% of meaning is interpreted from the words used, 38% from tone of voice, and 55% from accompanying body language.

Customer Service 167

Customer Service Social Media Start-ups Technology 167

Kerry Bodine

JUNE 20, 2015

San Diego, California. San Diego, California. America’s Customer Festival. October 7, 2015. New York City. Alibis for Interaction. October 22 – 23, 2015. Copenhagen. Next Generation Customer Experience. March 21 – 23, 2016. Service Providers. ISITE’s Delight 2015. October 5 – 6, 2015. Portland, Oregon. San Francisco.

CEM 97

CEM CX Contact Center Customer Loyalty 97

CSAT.AI

MAY 29, 2019

My friend and I went to In-N-Out this past week (California omnivores know the bliss that is In-N-Out), and experienced the shortest line I’ve ever seen on a weekend or holiday. That is huge during 100 degree days in a California summer. As a consumer, I enjoy on-site shopping and events too.

Customer Experience 59

Customer Experience Sentiment Analysis AI CX 59

Steven Van Belleghem

NOVEMBER 5, 2019

It’s the science and technology blog and news network of the legendary Singularity University, that was founded in 2008 by Peter Diamandis and Ray Kurzweil at the NASA Research Park in California. The blog also features a video and debate forum for its users to watch videos and interact with each other. Andreessen Horowitz.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

Beyond Philosophy

SEPTEMBER 10, 2022

23:56 Zhecho shares another example from a luxury store in California that measured the brain activity of an employee while managing the emotional experience and how it resulted in more sales for the store. 20:19 We hear a story of how a closer look at what people really want helped move the ball for the YMCA gyms.

Finance 68

Finance Healthcare Management Consulting Start-ups 68