Beyond Philosophy

OCTOBER 6, 2015

BP lied about their compliance with safety regulations for their off shore Oil operations; a lie that resulted in 70 million gallons of oil spilled into the Gulf of Mexico. A class action lawsuit has already been filed in California. Maybe it’s because I’m becoming old or maybe it’s just because it is happening more.

Compliance 162

Compliance Legal Government Customer Loyalty 162

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Enhancing CX Through Virtual Fitting Rooms Virtual fitting rooms add a level of personalization and interactivity that was once only possible in physical stores. Non-compliance can result in hefty fines and loss of customer trust.

CX 149

CX Retail Social Media Artificial Intelligence 149

Lightico

DECEMBER 14, 2022

For example, “Standard Terms and Conditions” are shown to all customers, but California residents also see additional terms designed for them. For example, if there is a sentence within the original Terms and Conditions that only applies to California resident, the admin can highlight it, and click on the “Add Object” button.

Compliance 52

Compliance Legal CX CRM 52

Beyond Philosophy

APRIL 9, 2020

student Alicea “Allie” Lieberman from the University of California, San Diego, was a guest on our podcast recently to discuss incentives. She says compliance with social norms accounts for more of the changes incentives inspire in customer behavior. Follow Colin Shaw on Twitter @ColinShaw_CX.

Finance 174

Finance Compliance Start-ups CX 174

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. It’s great for a CX program to have the support of the C-suite, but it’s even better when CX has its very own seat at the table. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Dan Allen, Union Bank.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Doing CX Right

JULY 14, 2020

Given the increased focus, employees and leaders with CX skills are in great demand. While on the job training and reading books provide great learnings, getting CX certified from a formal university program can accelerate your career. University of California (UCI)- view curriculum > here. You can take CX course online.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Zendesk

OCTOBER 9, 2023

But as we know, “With great power comes great responsibility”—businesses and individuals must commit to prioritizing the ethics of AI in CX to create a safe and positive experience for all. The impact of AI ethics on CX From AI chatbots to customer experience software , businesses turn to AI technology to enhance CX.

AI 52

AI CX Artificial Intelligence Compliance 52