Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Callminer

AUGUST 1, 2017

Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. Compliance missteps occur. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. At the age of 25, Jack Barmby is the innovative founder and CEO of Gnatta , a market leading customer technology platform. Jack Barmby.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Customer Experience Matrix

APRIL 13, 2018

That’s exactly what’s happening right now in California.) That’s especially true if consumers decide they don’t trust the government to enforce data protection standards but, following the distributed authority model, instead demand transparency so they can verify compliance to “self-enforce” the rules for themselves.

Innovation 48

Innovation Artificial Intelligence Government Legal 48

Retently

NOVEMBER 13, 2024

One of the most innovative ways brands are leveling up their CX is through Virtual Fitting Rooms (VFRs). Just a few years ago, this kind of innovation seemed out of reach for most retailers. Result : More loyal customers associate the brand with innovation, convenience, and reliability.

CX 149

CX Retail Social Media Artificial Intelligence 149

Doing CX Right

JULY 14, 2020

University of California (UCI)- view curriculum > here. Fostering a Culture of Innovation. Risk Quantification, Vulnerability & Compliance. It did for me and that’s why I recommend you do the same. The course I completed is now offered at several reputable schools including: . Going Virtual. Cybersecurity.

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. During this panel, Melody, Rick, Matt, and Sav engage in a wide-ranging discussion about the overall state of the industry, highlighting current challenges, while also sharing how they are addressing some of these challenges with innovative CX data solutions and strategies.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Hodusoft

JULY 3, 2024

5 Security and Compliance Enterprise-level contact center software places a strong emphasis on security and compliance. Compared to enterprise contact center software, regular contact center software may offer limited security features and compliance options.

Contact Center 52

Contact Center Social Media Compliance Engineering 52