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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Bryan Weinstein is the VP/Business Development and Chief Compliance Officer for Call 4 Health , a medical call center headquartered in Delray Beach, FL, with two additional call centers in Spring Hill, TN and Linthicum Heights, MD. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

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What is a customer data platform?

Intercom, Inc.

Gartner describes a CDP as “a marketing technology that unifies a company’s customer data from marketing and other channels to enable customer modeling and to optimize the timing and targeting of messages and offers.” This relates to another reason why having a customer data platform is important: compliance.

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ChatGPT in Higher Ed: Maximizing Benefits and Managing Risks

Comm100

While many future applications for this technology have yet to be imagined, higher education is an area that has already been impacted by ChatGPT. However, while ChatGPT has created a stir thanks to its remarkable capabilities, it’s also important to understand the risks and issues that can come with this new technology.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

Deana Perrin, Blue Shield of California. Luckily, there is no shortage of new and innovative tools and technology design to accomplish exactly this. . ………………………………………………… The Rise of the CCO. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube. Dan Allen, Union Bank.

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CRS Virtual October 2021: Key Case Study and Panel Highlights — Part 2

Execs In The Know

Deana Perrin, Blue Shield of California. Luckily, there is no shortage of new and innovative tools and technology design to accomplish exactly this. . ………………………………………………… The Rise of the CCO. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube. Dan Allen, Union Bank.

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How Multi-Factor Authentication Protects Customer Data in Call Center Software?

Hodusoft

Even though the technology has been around for over 28 years, its demand increased by leaps and bounds after the COVID-19 pandemic. Regulatory Compliance Call centers must adhere to laws and regulations that prioritize the safety of personal and sensitive data.