Callminer
AUGUST 1, 2017
To gain some insights into the strategies and tactics call centers can use to boost efficiency and arm you with effective strategies you can put to use, we reached out to a panel of call center experts , managers and leaders and asked them to answer this question: “What is the most effective way for a contact center to increase efficiency?”.
CSAT.AI
APRIL 14, 2021
Instead, gain ground managing hybrid contact centers. CX Pro Managing a Hybrid Contact Center Remotely. A year of pandemic effects has changed the contact center, likely permanently, to a hybrid model. You must shift to adapt to be successful managing hybrid contact centers. Female Workers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Accelerator
JANUARY 7, 2019
When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). Conclusions I recently wrote an article for ICMI with technology upgrades for contact centers to consider in 2019.
CSAT.AI
JANUARY 8, 2020
Privacy compliance in contact centers poses unique challenges. California’s California Consumer Protection Act (CCPA) was inspired by the GDPR. Though California’s law is the strictest, numerous US states have consumer privacy laws, and more are being drafted. Contact Centers, Privacy and Compliance.
CSAT.AI
JUNE 7, 2022
Customer service whether it is as a content moderator, contact center agent or customer sales rep is emotionally taxing. There was a class action lawsuit in California that argued Facebook is responsible for PTSD and Trauma inducing working conditions affecting content moderators. Agents shape brand identity.
Fonolo
JULY 28, 2022
FACT: The University of California San Francisco’s Office of Diversity and Outreach defines unconscious bias as social stereotypes about certain groups of people that a person forms outside of their conscious awareness. Top 6 Inclusive Hiring Practices for Your Call Center.
Customer Service Life
MAY 20, 2019
Looking back a decade or so ago, I was a customer service manager at a small SaaS (software as a service) company feeling my way through the contact center. But when I signed on with our partner, they let me set up camp in their contact center and took me to school. Click here to read the original post.
Expert insights. Personalized for you.
334 
Let's personalize your content