CX Accelerator

JANUARY 7, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). Conclusions I recently wrote an article for ICMI with technology upgrades for contact centers to consider in 2019.

AI 275

AI Machine Learning CX Net Promoter Score 275

Customer Service Life

MARCH 15, 2019

When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission). I recently wrote an article for ICMI with technology upgrades for contact centers to consider in 2019.

AI 63

AI Machine Learning CX Net Promoter Score 63

Fonolo

MARCH 17, 2020

Romano cannot say with sincerity that he was ever a car enthusiast, a surprise given that he was born and bred in Southern California, an indefatigable “car country” where driving is on par with breathing and waking and sleeping. “As When I ask him how he ended up journeying down this road, he says with amusement, “Accidentally.”.

Sports 67

Sports Customer Service Voice of the Customer Technology 67