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It’s A Wrap: Insights from Four CRS Clearwater Keynote Presentations

Execs In The Know

This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). CX Transformation Secret Revealed: The Hero Is Your Customer!

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Lynn Hunsaker – CXPA Board, Customer Experience Leader, Trainer, Author . She led CX company-wide for 11 years at Applied Materials.