Execs In The Know

OCTOBER 30, 2022

On October 24-26, Execs In The Know proudly welcomed approximately 200 leaders from across the customer experience (CX) spectrum to beautiful Coronado, California, for Customer Response Summit (CRS) Coronado. Emerge as a CX Leader by Unlocking the Value of AI in Your Contact Center. Customer Shop Talk Highlights.

Innovation 52

Innovation Artificial Intelligence AI CX 52

Execs In The Know

APRIL 8, 2022

The world has undergone significant change, and contact center agents have been asked to handle challenges unimaginable only a couple of years ago. Investing in employees (and the tools and technologies that support employees) is one of the single best investments that can be made in the CX space.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

SurveySensum

JULY 14, 2020

He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. Becky (Lisson) Roemen – Manager of CX Solutions and Consulting at Avtex Solutions, LLC. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132