Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What would you do if a customer claims the product they received through shipping is damaged or defective?

Customer Service 182

Customer Service Start-ups Education Gaming 182

CSM Practice

FEBRUARY 24, 2020

At the end of the onboarding process , you can conduct a quick survey about the customer’s experience with their particular customer success manager involved during the onboarding process. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies.

Net Promoter Score 59

Net Promoter Score NPS Touchpoint Start-ups 59

Customer Bliss

AUGUST 22, 2017

Zvi Baida and I discuss his very large “hybrid” role where he runs the service operation and customer experience for Shufersal — the largest supermarket in Israel. He walks us through his customer experience formula and his attempts at uniting process, people and technology. Assessing The Work To Be Done.

Social Media 50

Social Media Finance Retail Technology 50

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

CSM Practice

FEBRUARY 24, 2020

At the end of the onboarding process , you can conduct a quick survey about the customer’s experience with their particular customer success manager involved during the onboarding process. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies.

Net Promoter Score 52

Net Promoter Score NPS Start-ups Customer-Centric Organization 52

CSM Practice

FEBRUARY 24, 2020

At the end of the onboarding process , you can conduct a quick survey about the customer’s experience with their particular customer success manager involved during the onboarding process. Customer advocacy is no doubt crucial to gaining new customers in both services and technology companies.

Net Promoter Score 52

Net Promoter Score NPS Touchpoint Start-ups 52

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? Lynn is the Chief Customer Officer of CX consultancy ClearAction. And that’s always intrigued Lynn Hunsaker.

Innovation 52

Innovation CX Non-Profits AI 52

CSM Practice

FEBRUARY 24, 2020

They identify your most loyal and most at-risk customers. When combined with contributions from the Customer Success Manager, these customer success metrics accurately determine customer health so companies can improve customer relationships , satisfaction, and promote retention. ARR in each status.

Invoicing 52

Invoicing Net Promoter Score Sentiment Analysis NPS 52

CSM Practice

FEBRUARY 24, 2020

They identify your most loyal and most at-risk customers. When combined with contributions from the Customer Success Manager, these customer success metrics accurately determine customer health so companies can improve customer relationships , satisfaction, and promote retention. ARR in each status.

Invoicing 52

Invoicing Net Promoter Score Sentiment Analysis NPS 52

Intercom, Inc.

SEPTEMBER 8, 2021

Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. I am such a believer in great sales tools and technology.

Sales 118

Sales Start-ups Non-Profits Finance 118

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Accelerate sales with data. Products out there have more and more features.

AI 118

AI Start-ups B2B Predictive Analytics 118

Hodusoft

JULY 3, 2024

It’s a centralized platform used by large organizations or enterprises to handle customer inquiries, support requests, sales inquiries, and other interactions efficiently and effectively. This enables agents to access customer information, purchase history, and previous interactions, enabling personalized and efficient service.

Contact Center 52

Contact Center Social Media Compliance Engineering 52

SugarCRM

AUGUST 11, 2022

Fortunately, 91 % of sales and marketing leaders plan to increase their deployment of AI-based technology to improve existing processes over the next two years. Successfully implementing AI can lead to better customer experiences, more personalized engagement, improved accuracy of forecast predictions, and better decision-making.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Steven Van Belleghem

OCTOBER 15, 2023

Nurture positive emotions Dan and Chip Heat’s, The Power of Moments – one of my favorite books on the topic of customer experience -explains that every step in a customer relationship cannot and does not have to be an unforgettable and perfect moment. And Disneyworld is a perfect example of that.

Entertainment 67

Entertainment Non-Profits CX Gaming 67

Fonolo

MARCH 17, 2020

I spoke with Romano at the top of 2020, exciting times for an auto brand zooming forward with its customer service, employee culture, technology, and brand loyalty. We are very proud to be one of the leaders in the new technologies that will make the world better. Yes, the customers, the marrow of automotive life.

Sports 67

Sports Customer Service Voice of the Customer Technology 67