Execs In The Know

APRIL 14, 2022

During this panel, Concentrix’s Marc Mandel led an in-depth discussion about maximizing Voice of the Customer (VoC) data, touching on survey design and deployment, strategies for VoC data use, and techniques for turning customer feedback into action. Is Your Voice of the Customer Data Failing to Deliver Change? You’re Not Alone.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By investing in privacy, organizations achieve greater customer loyalty and trust, operational efficiency, and innovation.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52

Waypoint Group

MAY 25, 2018

From May 14 th – 17 th , Medallia set up shop in Long Beach, California to put on their annual conference, Experience. Customer centric alignment is the fuel to create innovation. What is trust? To cap off the keynote speeches, Medallia enlisted noted author Rachel Botsman to discuss the topic of trust.

B2C 66

B2C B2B Innovation CX 66

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Nick Lygo-Baker – CCXP, CMRS, CX Strategy & VoC Expert, Owner & Founding Director at Paradigm CX. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132