Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. 2) The high cost of acquiring new customers has only increased during the pandemic. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

Execs In The Know

APRIL 14, 2022

Is Your Voice of the Customer Data Failing to Deliver Change? During this panel, Concentrix’s Marc Mandel led an in-depth discussion about maximizing Voice of the Customer (VoC) data, touching on survey design and deployment, strategies for VoC data use, and techniques for turning customer feedback into action.

Real Estate 98

Real Estate VOC Actionable Insights CX 98

Intercom

AUGUST 2, 2023

With all this focus on cutting-edge technologies and product innovation, are we embracing the customer experience as a major value-driver, or are we treating it as an afterthought? In today’s fast-paced and competitive business landscape, innovation has become quite the buzzword.

Innovation 52

Innovation CX Non-Profits AI 52

Execs In The Know

APRIL 8, 2022

Together, the group was able to challenge the “status quo” and inspire innovation through COMMUNITY, CONNECTION, and BALANCE. Invest in areas that allow you to leverage your program data (including Voice of the Customer) to create more efficient experiences for customers.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

SurveySensum

JULY 14, 2020

A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams. Chad Horenfeldt – Director of Customer Success at Kustomer. Jo Boswell – Customer Experience Innovator, Board Advisor, Executive Coach, CX Influencer. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Execs In The Know

NOVEMBER 30, 2021

Deana Perrin, Blue Shield of California. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. 2) The high cost of acquiring new customers has only increased during the pandemic. Moderator: Mike McCarron, Gladly. Panelists: Radha Penekelapati, YouTube.

Close the Loop 52

Close the Loop Compliance CX Innovation 52

Experience Investigators

JUNE 4, 2024

Growing concern over customer data has led to regulations like the European Union’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Web browsers have even phased out third-party cookies, which were commonly used to track customers across their many online channels.

Artificial Intelligence 52

Artificial Intelligence Education VOC CX 52