Case Management Close the Loop Contact Center Social Media 
Qualtrics
JULY 15, 2019
have used social media to complain about a brand or its customer service. Social media support. In-person support centers. – View or contact center experience solution here. Proactively Close the Loop with Upset Customers. Some popular options include: Forums. Self-help articles.
Callminer
OCTOBER 11, 2018
From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. First contact resolution (FCR) measures might be…”. Smitha Baliga @Tele_Direct.
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