PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You’re measuring NPS and CSAT , and real-time alerts are coming in. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. These individuals are often called “case managers.”

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

Gainsight

NOVEMBER 18, 2019

With data from our case management system (Zendesk, Service Cloud, etc) we can easily measure whether or not we are meeting customer service service level agreements (SLAs). There are two primary tools we can use to collect customer sentiment throughout their journey: Net Promoter (NPS) and Customer Satisfaction (CSAT) surveys.

B2B 12

B2B CX NPS Net Promoter Score 12

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Easy to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

Qualtrics

JULY 15, 2019

In a Deloitte research study , customers who enjoy positive customer services experiences are likely to spend 140% more than customers who report negative NPS scores and remain customers for five years longer. There are two popular methods for measuring customer experience: Net Promoter Score (NPS) and Customer Satisfaction (CSAT).

Net Promoter Score 41

Net Promoter Score Customer Service Close the Loop Social Media 41

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. In addition, users can track metrics like NPS, CES, and CSAT and gain valuable insights into the areas to focus on and improve. Nicereply Nicereply helps create and run one-click surveys to measure NPS, CES, and CSAT. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

MAY 4, 2020

Recover alerts can be triggered off NPS, a specific question asking if there was a problem, or any other question where a negative response means the customer had a poor experience. In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts.

Close the Loop 77

Close the Loop VOC CEM Business Administration 77

SurveySensum

APRIL 23, 2025

Set up notifications to address feedback to close the loop. In addition, users can track metrics like NPS , CES, and CSAT and gain valuable insights into the areas to focus on and improve. Nicereply Nicereply helps create and run one-click surveys to measure NPS, CES , and CSAT. Analyze feedback data in real-time.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52