PeopleMetrics

DECEMBER 5, 2017

All signs point to a successful Voice of Customer (VoC) program. Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. That’s great!

Close the Loop 117

Close the Loop Net Promoter Score Hospitality Hospitality 117

ClearAction

MARCH 24, 2017

Value Chain Solution to VoC ROI Lynn Hunsaker. Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. The key to VoC maturity and ROI is not sophistication or breadth of market research. See the Applied Materials example: Strategic Action on B2B VoC ).

VOC 48

VOC CXM Close the Loop Voice of the Customer 48

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Data Management.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

APRIL 21, 2023

Set up notifications to address feedback to close the loop. Best Features: Case Management: This feature helps efficiently track, prioritize, and resolve customer issues. The tool is easy to use and is suitable for users of all skill levels. With SurveySensum, users can Create and share surveys across different channels.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

PeopleMetrics

MAY 4, 2020

Recover alerts are the core of any advanced VoC program. Following up on recover alerts is the heart of your VoC program. In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. Alert Management. Does Closing the Loop Pay?

Close the Loop 77

Close the Loop VOC CEM Business Administration 77