Remove Case Management Remove Close the Loop Remove Voice of the Customer
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Are You There, Company? It's Me, Your Customer.

PeopleMetrics

Making a point to come back to “close the loop” with your customers can reap greater rewards than you might think. Closing the loop with your customer means going a step beyond just gathering and analyzing survey response data. These individuals are often called “case managers.”

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5 Necessities of an Effective Closed-Loop Customer Feedback Program

PeopleMetrics

Customers expect that if they take the time to provide personal feedback, then someone should take the time to provide personal follow-up. A closed-loop customer feedback management system gives institutions the tools they need to take this personal follow-up and “close the loop” on each piece of customer feedback.

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Closed-Loop Customer Feedback: How to Drive Real CX Results

PeopleMetrics

The answer to keeping your customers happy is simple: close the loop. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys. What is closed loop feedback?

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Value Chain Solution to VoC ROI

ClearAction

Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. What is a value chain?

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Recover Alert Management - Centralized vs. Decentralized Approaches

PeopleMetrics

In this model, a centralized team is composed of a handful of members who are responsible for closing the loop on all recover alerts. If they cannot resolve the issue themselves, they often assign the case to someone in the organization who can. That leads to a more customer-centric culture! Does Closing the Loop Pay?